Later on, we'll discuss different ways to export issues and their contents. Share information with external people: It's usual for clients to request detailed reports in different formats, generally Excel, CSV, or PDF.Īnalyze data in Excel: Given the management staff, it's usually very skilled within Excel, exporting detailed information from each Jira issue is helpful to understand the data and create reports there.Īudit Jira information: It's possible to audit your instance directly in Jira. If that would be the case, your auditor should: However, this implies investing in hours of training on Jira.Learn to find and collect the information needed from Jira dashboards and reports.This highlights the simple benefit of exporting the raw data and letting them explore at their own pace with the tools they master it's usually the best way to go.Īnalyze SLA compliance: When managing service delivery in Jira, it's usual Service Managers or customers need to get statistics about their SLAs, and sometimes, the Jira reporting engine may fall short for such a task. Therefore, it's normal to look for reporting alternatives in the Atlassian Marketplace such as eazyBI and/or export the issues to CSV, PDF, or Excel to analyze the compliance of their SLAs.
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